The size of a business can be a defining characteristic for any interaction. When it comes to sales, they will approach and speak with you differently based on how many employees and offices you have.

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

As someone that has worked for small technology-based businesses for years, I’ve come to learn some of the best habits of small business geniuses. While most business owners are unique and every ...

SAN FRANCISCO — When Salesforce.com CEO Marc Benioff hosts the company's annual user conference here this week, he'll have more to offer his best customers than star-studded performances for his ...

Growing a brand presence requires understanding the customer and putting their needs first. Customer advocacy transforms customers into brand advocates willing to vouch for and promote products and ...

Point-of-sale (POS) software is a digital system designed to help businesses process sales and manage transactions efficiently. It acts as the central hub where payments are completed, receipts are ...

Marc Benioff has never been modest in his dreams for Salesforce.com, the business software company he founded in 1999. Benioff, whose appetite for brash publicity and business growth matches his bulk, ...