Business owners and CEOs live and die by top-line growth. Acquiring customers, hitting scale and paying attention to unit economics are all actions that lead to positive cash flow and sustainable ...

Does it seem like most of your customer interactions these days are to deliver news of a price increase? Has your company gone from holding pricing on quotes for 90 days to 30? Is pricing firm at time ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. DENVER (KDVR) — Artificial intelligence is ...

Messaging might feel ambitious now, but 69% of consumers are using messaging channels for customer service, here is how to get started. While a rich, modern messaging experience is a technical reality ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the battle to win and retain customers during uncertain times, exceptional customer ...

We've all been there: The dreaded call to a customer service line. NPR's Life Kit presents tips for getting the most out of customer service. We've all been there - the dreaded call to a customer ...

We've all been there - the dreaded call to a customer service line. AUTOMATED VOICE: Please hold while your call is being transferred. ESTRIN: Can I please just speak to a live human being? Well, ...